Update on Bury Carers Service and COVID-19

Dear Residents,

Below is a press release from Bury Council regarding a new provider on Bury Carers service and COVID-19.


“A new provider will take over the Bury Carers Service on 1 June to provide help to hundreds of local carers.

The new Bury Carers Hub will be provided by n-compass. The aim of the service is to improve the health and wellbeing of carers and their families, with a strong partnership approach and providing early intervention.

The change follows a 12-week consultation with carers in September 2018. Bury Council and the CCG wanted to understand from carers and those supporting them what services and support carers feel there should be in Bury.

This was followed by a number of feedback sessions and workshops with carers and service providers, an online carers forum, and feedback on what carers wanted to access online via the Bury Directory. The service contract then went out to tender in December 2019.

Established in 1999, n-compass is a not-for profit organisation which works to improve the lives of vulnerable people across the region. n-compass has more than 20 years’ experience of delivering services to carers and currently provides carers services in Lancashire, Cheshire East, and Rochdale.

As well as delivering traditional carers support which includes a face-to-face offer, n-compass has developed bespoke online services for carers including virtual carer forums and meetings, all of which will be available to carers of Bury. n-compass also provide many volunteer opportunities with more than 100 volunteers supporting their delivery. They will be developing the Friends of Bury Carers initiative where volunteers can take up a variety of roles to extend the reach of the service.

n-compass has also been awarded 3 stars by the Best Companies organisation and achieved 13th position in The Sunday Times Top 100 Not-for-Profit Organisations to Work For.

The current service provider, Gaddum, will continue to support carers until 1 June and work with n-compass to ensure the successful transition of the service. This will include contacting all carers registered with Bury Carers Services.

Due to the Covid-19 outbreak, support is currently being provided remotely, over the phone, by email and texts, or face-to-face through video calling.

The office phone line: 0161 834 6069 (option 2 for Carers, followed by option 1 for Bury Carers) is still open and being answered between 9am and 4.30pm. At other times, callers are asked to leave a message, and someone will respond by the next working day. Alternatively, email bury.carers@gaddum.org.uk.


Finance chiefs are appealing to local companies hit by the Covid-19 pandemic to contact them if they are eligible for cash help.

Bury Council has now administered grants totalling £22 million to around 1,800 Bury firms, but know that many more businesses could benefit.

The authority is pro-actively contacting businesses that have yet to get in touch, with letters, emails and texts where we have contact details.

So far the council has processed payments of £10k to 1,660 businesses and grants of £25k to a further 218 firms.

If you think you might be eligible for help through the Small Business Grant Fund, see how to apply via our website: https://www.bury.gov.uk/index.aspx?articleid=15257

For all information relating to business support during the coronavirus pandemic, go to our Bury Means Business website: https://burymeansbusiness.bury.gov.uk/index.aspx?articleid=13809″


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